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UA BookStores Return & Refund Policy

Online returns request »

For merchandise purchases online, simply repackage your purchase using the original shipping materials, then fill-out completely and include our: Return & Exchanges form. A brief message explaining your return/exchange is required for processing. If you have any questions, please don't hesitate to call 1-800-937-8632

Regarding Textbook refunds; we gladly offer a full refund, less shipping charges, on items returned to us in their original condition and shipped (postmarked) by the Refund Deadline stated on the bottom of the customer's receipt. Determination of "original condition" is at the sole discretion of the UA BookStores. Absolutely no refunds on Class Notes. Absolutely no refunds on textbooks bought after the refund deadline. Be sure to wrap your package securely. We highly recommend using an insured, traceable shipping method. Please include this receipt with the product you are returning.



Online textbook return packages MUST be postmarked by deadline for a refund.

If you are returning your purchase by mail, please ship to:

Online Returns Request

It's easy to return or exchange your UA BookStores purchase:

  • Simply repackage your purchase using original shipping materials.
  • Submit a request for an online purchase return here »      (example: completed request)
  • Please select subject: "Online Purchase Returns".
  • Please indicate order number or register receipt number.
  • Please indicate item(s) and reason for the return.
  • To expedite your return please provide a copy of your order receipt.
  • Upon approval of your request we send you an electronic return label via email provided.
  • Print the return label and attach to the outside of the returning package.
  • Drop off the package to any UPS pick-up location.

*Note: Shipping and handling charges will apply. If it's determined that an error in pricing has occurred, we guarantee to honor the lowest price.

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UA BookStores | 1209 E. University Blvd. | P.O. Box 210019 | Tucson, AZ 85721 | © 2017